📌 Frequently Asked Questions (FAQ)

What is FastUse?

FastUse is a one-way communication app for people in restricted environments like in prison, quarantine, etc, to connect with their loved ones outside. It includes:

• Caller Device – used only for Calling Receiver App
• Receiver App – installed by the relative or friend

🔊 How does FastUse work?

1. User scans a QR Voucher using the Caller Device.
2. They enter the Receiver’s number.
3. A voice or video call is made.
4. The Receiver App rings and receives the call.

🟢 Caller Device

Who uses the Caller Device?

Community or people who inside the facility.

What is needed to call?

A valid QR Voucher and the Receiver’s number.

Can the user receive calls?

❌ No. Only outgoing calls are allowed.

Can one voucher be used multiple times?

Usage depends on voucher duration or quota policy.

🔵 Receiver App

Who uses it?

Relatives or friends outside the facility.

What does it do?

Receive voice/video calls. Nothing else.

Can I call back?

❌ No. Only receive.

Do I need to be online?

✅ Yes. Use Wi-Fi or mobile data.

🔒 Security & Privacy

Are calls secure?

✅ Yes. End-to-end encrypted.

Are calls recorded?

Depends on facility policy. FastUse doesn’t record by default.

🆘 Support

Having issues? Try the following:

• Check your internet connection.
• Make sure you're logged into the Receiver App.
• Ensure the correct number was used by the caller.

Need more help? Contact us at [email protected] or use the in-app Help Center.